Privacy Policy — LuckyFox Casino

Last updated: January 2026. This Privacy Policy describes how LuckyFox Casino collects, uses, and protects personal information.

1. Information We Collect

We collect information you provide directly: name, email address, date of birth, postal address, and payment details. We also collect usage data including IP address, browser type, pages visited, and session duration to improve our services and meet regulatory requirements.

2. How We Use Your Information

We use your information to: process deposits and withdrawals, verify your identity (KYC), provide customer support, send transactional emails, detect fraud and comply with anti-money laundering regulations, and improve our platform. We do not sell your personal data to third parties.

3. Data Security

All data is protected with 256-bit SSL encryption. Payment information is processed by PCI-DSS compliant payment processors. We conduct regular security audits and maintain strict access controls on all player data.

4. Cookies

We use essential cookies for site functionality, analytics cookies to understand usage patterns, and preference cookies to remember your settings. You can manage cookie preferences in your browser settings.

5. Data Retention

We retain account data for a minimum of 5 years to comply with anti-money laundering regulations. You may request deletion of non-essential data by contacting our support team.

6. Your Rights

You have the right to access, correct, or delete your personal data. Contact our support team to submit a data access request. We will respond within 30 days.

7. Contact

For privacy-related enquiries, contact our support team through the live chat or email listed in your account dashboard.

8. Responsible Gambling

We are committed to responsible gambling. If you or someone you know needs help, free and confidential support is available from Gambling Helpline NZ (0800 654 655) and the Problem Gambling Foundation NZ. You must be 18 or older to play at LuckyFox Casino.